Effective Date: 1/15/2019
1. Information We Collect
We may collect the following types of personal information:
1.1. Information You Provide:
- Contact Information: Name, address, email address, phone number, and other contact details.
- Account Information: Usernames, passwords, and other credentials used for accessing our services.
- Service Requests: Information related to your service or support requests, including product details and descriptions of issues.
- Payment Information: Payment card details, billing information, and transaction history (if applicable).
1.2. Information We Collect Automatically:
- Usage Information: Information about how you use our services, such as log files, device information, and analytics data.
2. How We Use Your Information
We may use your personal information for the following purposes:
2.1. Providing Services: To deliver the services and support you request and to process service requests.
2.2. Customer Support: To respond to your inquiries, provide customer support, and resolve issues.
2.3. Communication: To send you important information, updates, newsletters, and marketing communications (if you have opted in).
2.4. Legal and Security: To comply with legal obligations, enforce our terms of service, protect our rights, and ensure the security of our services.
2.5. Improvement: To analyze and improve our services, website, and user experience.
3. Data Sharing and Disclosure
We may share your personal information with:
3.1. Service Providers: We may share your information with third-party service providers who assist us in providing our services, including but not limited to IT support, payment processing, and analytics.
3.2. Legal and Compliance: We may disclose your information to comply with legal requirements, respond to legal requests, or protect our rights and interests.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
4. Your Rights
You have certain rights regarding your personal information:
4.1. Access and Correction: You can request access to and correction of your personal information that we hold.
4.2. Marketing Communications: You can opt-out of receiving marketing communications from us at any time.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission or storage can be guaranteed to be 100% secure. Please contact us immediately if you suspect any unauthorized access or misuse of your information.
7. Contact Us
Nova Systems Inc.